Refund policy

Effective: 2026-05-23

We want every order to arrive ready to enjoy. When something goes wrong with what we sent you, here's how we handle it.

Eligibility for a refund or replacement

We consider refunds or replacements, at RUME's sole discretion, in these specific cases:

• The wrong item was shipped (you ordered one product and received another).
• An item is missing from your order (you ordered a multi-pack and received fewer units than ordered).
• An item arrived visibly damaged or defective on first opening.

To start a claim, email admin@makerume.com within 14 days of delivery with your order number and a clear photo showing the issue. Photos help us spot patterns with our shipping partners and improve future orders for everyone.

What's not eligible

Because RUME is a consumable product, we cannot accept returns of opened, partially-consumed, or used items, except in the damaged or defective cases above. We also cannot issue refunds based on personal preference or change of mind after delivery.

How refunds are processed

When a refund is approved, it is issued to the original payment method used at checkout. Most refunds appear within 5–7 business days, though your bank's processing time may vary.

No need to ship anything back

For wrong or damaged items, we do not ask you to ship the original product back. We resolve eligible claims by email.

Lost or stolen packages

Once a package shows as "delivered" by the carrier, responsibility transfers to the recipient. If a package is lost in transit or appears to have been stolen after delivery, please contact us — we will do our best to help you file a claim with the carrier and find a path forward.

Questions

Email us at admin@makerume.com. We read and respond to every message personally.

Herrera Beverage Corporation DBA RUME